Returns : Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
### **Refund, Return, and Maintenance Policy (Summary) - FiveBikes**
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#### **Refund and Return Policy**
- **Return Period:** Products can be returned within **14 days** of purchase.
- **Conditions:** The product must be unused, in its original condition, and accompanied by proof of purchase.
- **Damaged During Shipping:** Report damages within **24 hours** with photos. We will replace or repair the damaged part at no cost.
- **Non-Returnable Items:** Used products, discounted items, gift cards, and modified items.
- **Refunds:** Partial refunds (15%-50% deduction) apply if the product is used or not in its original condition.
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#### **Maintenance and Warranty Policy**
- **Eligibility:** Maintenance is available only at our location in **Mansoura - Dakahlia**.
- **Warranty:** 6 months for bicycles covering manufacturing defects only.
- **Exclusions:** Misuse, accidents, environmental damage, or unauthorized repairs.
- **Fees:** Repairs outside warranty are charged, with prior cost approval from the customer.
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#### **Contact Information**
- **Address:** 20 Al-Iman Street, Al-Gamaa District, Mansoura, Dakahlia, Egypt.
- **Phone/WhatsApp:** 0111543813
- **Email:** fivebikeseg@gmail.com
