Return Policy

Refund, Return, and Maintenance Policy - FiveBikes

Refund and Return Policy

1. Return Period:
  • You may request a return within 14 days from the purchase date.
  • After 14 days, we cannot accept returns or exchanges.
2. Return Conditions:
  • The product must be unused and in its original condition, with all packaging and accessories intact.
  • A purchase receipt or proof of payment is required to process any return.
3. Handling Damaged Products During Shipping:
  • If the product is damaged during shipping or contains a faulty part:
    • You must report the issue within 24 hours of receiving the product, with clear photos of the damage.
    • We will replace the damaged part or send it to you at no additional cost.
    • The full product cannot be returned in this case.
4. Non-Returnable Items:
  • Used bicycles, tires, or spare parts.
  • Products that have been modified or incorrectly assembled.
  • Discounted items or promotional offers.
  • Gift cards.
5. Refund Process:
  • Refunds will only be issued after inspecting the returned product and confirming its original condition.
  • If the product is not in its original condition or has been used, 15% to 50% of the product's price will be deducted.
  • Refunds will be processed to the original payment method within 7-14 business days.
6. Return Shipping Costs:
  • Customers are responsible for return shipping costs unless the issue was due to an error or defect in the product.
  • Return address:
    20 Al-Iman Street, Al-Gamaa District, Mansoura, Dakahlia, Egypt.
7. Exchanges:
  • Products can only be exchanged if there is a proven manufacturing defect.
8. Contact for Returns and Inquiries:

Maintenance and Warranty Policy

1. Maintenance Conditions:
  • Maintenance services are only available for customers who can visit our store in Mansoura - Dakahlia.
  • Customers from other governorates are not eligible for maintenance services but can request technical support via phone or WhatsApp.
  • A purchase receipt is required to receive maintenance services.
2. Warranty Period:
  • All bicycles come with a 6-month warranty against manufacturing defects.
  • The warranty only covers defects caused by manufacturing errors.
3. Non-Warranty Issues:
  • Damage caused by accidents or misuse.
  • Damage resulting from environmental factors like rain or improper storage.
  • Maintenance performed in unauthorized workshops.
4. Maintenance Fees Outside Warranty:
  • Repairs for issues caused by misuse or accidents will incur additional charges.
  • Customers will be informed of maintenance costs before repairs begin.
5. Maintenance Request Process:
  • Visit our store:
    20 Al-Iman Street, Al-Gamaa District, Mansoura, Dakahlia.
  • Or contact us to schedule maintenance via:
6. Maintenance Completion Time:
  • The time required for repairs depends on the type of issue and the availability of parts.
7. Tips to Avoid Damage:
  • Schedule regular maintenance every 3-6 months.
  • Follow the user manual instructions for product use and assembly.

Additional Notes:

  • Please read our policies carefully before making a purchase to ensure a smooth experience.
  • We are always here to assist you. Don’t hesitate to contact us for any inquiries.