### **Refund, Return, and Maintenance Policy (Summary) - FiveBikes** --- #### **Refund and Return Policy** - **Return Period:** Products can be returned within **14 days** of purchase. - **Conditions:** The product must be unused, in its original condition, and accompanied by proof of purchase. - **Damaged During Shipping:** Report damages within **24 hours** with photos. We will replace or repair the damaged part at no cost. - **Non-Returnable Items:** Used products, discounted items, gift cards, and modified items. - **Refunds:** Partial refunds (15%-50% deduction) apply if the product is used or not in its original condition. --- #### **Maintenance and Warranty Policy** - **Eligibility:** Maintenance is available only at our location in **Mansoura - Dakahlia**. - **Warranty:** 6 months for bicycles covering manufacturing defects only. - **Exclusions:** Misuse, accidents, environmental damage, or unauthorized repairs. - **Fees:** Repairs outside warranty are charged, with prior cost approval from the customer. --- #### **Contact Information** - **Address:** 20 Al-Iman Street, Al-Gamaa District, Mansoura, Dakahlia, Egypt. - **Phone/WhatsApp:** 0111543813 - **Email:** fivebikeseg@gmail.com